Occupational Employment and Wages, May 2011

43-0000 Office and Administrative Support Occupations (Major Group)

This major group comprises the following occupations: First-Line Supervisors of Office and Administrative Support Workers ; Switchboard Operators, Including Answering Service ; Telephone Operators ; Communications Equipment Operators, All Other ; Bill and Account Collectors ; Billing and Posting Clerks ; Bookkeeping, Accounting, and Auditing Clerks ; Gaming Cage Workers ; Payroll and Timekeeping Clerks ; Procurement Clerks ; Tellers ; Brokerage Clerks ; Correspondence Clerks ; Court, Municipal, and License Clerks ; Credit Authorizers, Checkers, and Clerks ; Customer Service Representatives ; Eligibility Interviewers, Government Programs ; File Clerks ; Hotel, Motel, and Resort Desk Clerks ; Interviewers, Except Eligibility and Loan ; Library Assistants, Clerical ; Loan Interviewers and Clerks ; New Accounts Clerks ; Order Clerks ; Human Resources Assistants, Except Payroll and Timekeeping ; Receptionists and Information Clerks ; Reservation and Transportation Ticket Agents and Travel Clerks ; Information and Record Clerks, All Other ; Cargo and Freight Agents ; Couriers and Messengers ; Police, Fire, and Ambulance Dispatchers ; Dispatchers, Except Police, Fire, and Ambulance ; Meter Readers, Utilities ; Postal Service Clerks ; Postal Service Mail Carriers ; Postal Service Mail Sorters, Processors, and Processing Machine Operators ; Production, Planning, and Expediting Clerks ; Shipping, Receiving, and Traffic Clerks ; Stock Clerks and Order Fillers ; Weighers, Measurers, Checkers, and Samplers, Recordkeeping ; Executive Secretaries and Executive Administrative Assistants ; Legal Secretaries ; Medical Secretaries ; Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ; Computer Operators ; Data Entry Keyers ; Word Processors and Typists ; Desktop Publishers ; Insurance Claims and Policy Processing Clerks ; Mail Clerks and Mail Machine Operators, Except Postal Service ; Office Clerks, General ; Office Machine Operators, Except Computer ; Proofreaders and Copy Markers ; Statistical Assistants ; Office and Administrative Support Workers, All Other*

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this major group:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
21,384,330 0.2 % $16.40 $34,120 0.1 %

Percentile wage estimates for this major group:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $9.13 $11.43 $15.02 $20.00 $25.90
Annual Wage (2) $18,980 $23,760 $31,250 $41,590 $53,880

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Depository Credit Intermediation 1,064,270 62.14 $15.36 $31,950
Local Government (OES Designation) 1,049,650 19.00 $17.52 $36,450
Offices of Physicians 819,970 34.98 $15.64 $32,520
General Medical and Surgical Hospitals 729,710 14.05 $16.29 $33,890
Employment Services 664,140 22.51 $14.53 $30,220

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service 552,480 85.21 $24.66 $51,300
Depository Credit Intermediation 1,064,270 62.14 $15.36 $31,950
Business Support Services 486,820 59.73 $14.21 $29,560
Freight Transportation Arrangement 100,130 56.99 $18.92 $39,350
Activities Related to Credit Intermediation 140,560 54.03 $16.00 $33,270

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service 552,480 85.21 $24.66 $51,300
Support Activities for Water Transportation 10,980 12.16 $23.85 $49,620
Natural Gas Distribution 28,060 25.87 $23.02 $47,880
Pipeline Transportation of Natural Gas 2,370 8.72 $22.67 $47,160
Securities and Commodity Exchanges 1,340 18.66 $22.52 $46,850

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 2,416,400 172.12 1.03 $18.35 $38,160
Texas 1,777,420 172.49 1.03 $15.82 $32,900
New York 1,531,560 181.73 1.09 $18.09 $37,630
Florida 1,342,490 187.72 1.13 $15.07 $31,340
Pennsylvania 953,060 171.75 1.03 $16.39 $34,090




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Florida 1,342,490 187.72 1.13 $15.07 $31,340
Utah 212,430 182.19 1.09 $14.75 $30,680
New York 1,531,560 181.73 1.09 $18.09 $37,630
Arizona 423,560 177.95 1.07 $16.31 $33,920
New Jersey 668,920 177.37 1.06 $17.70 $36,810




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 87,690 136.01 0.82 $22.15 $46,070
Connecticut 267,420 166.22 1.00 $19.07 $39,660
Alaska 53,320 170.24 1.02 $18.93 $39,380
Massachusetts 495,490 156.95 0.94 $18.85 $39,210
California 2,416,400 172.12 1.03 $18.35 $38,160





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 923,610 182.46 1.09 $19.16 $39,860
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 708,810 185.42 1.11 $18.06 $37,570
Chicago-Joliet-Naperville, IL Metropolitan Division 570,010 159.10 0.95 $17.34 $36,070
Houston-Sugar Land-Baytown, TX 423,800 166.09 1.00 $16.75 $34,840
Atlanta-Sandy Springs-Marietta, GA 406,910 182.63 1.10 $16.59 $34,500
Dallas-Plano-Irving, TX Metropolitan Division 375,960 183.85 1.10 $16.95 $35,250
Philadelphia, PA Metropolitan Division 326,280 179.77 1.08 $18.08 $37,610
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 323,500 140.01 0.84 $19.51 $40,590
Phoenix-Mesa-Glendale, AZ 310,060 182.53 1.09 $16.81 $34,950
Minneapolis-St. Paul-Bloomington, MN-WI 271,710 158.78 0.95 $17.73 $36,870